History
Since 1996, memoryexpress has established a leadership position as the premier destination for computer products and services. Starting from a humble beginning, we have grown into a multi-million dollar company with many retail locations across Canada. Our success is a result of all the people who walk through our doors each and every day – our customers, our staff, and our vendor partners. 100% Canadian owned & operared, our customer base has grown exponentially from year to year through referrals and word of mouth. During this time, we have also achieved premier partnership levels with key vendors such as Microsoft, Intel, and AMD.

Vision
Our vision is to be the greatest computer and electronics company; great to buy from, great to work for, and great to do business with.

Mission
Our mission is to "create customers for life". With this in mind, we are dedicated to providing our customers with more value than our competitors in terms of service, selection, and savings. We invest in our staff and provide a positive and pleasant working environment. We cannot deliver the exceptional standard of customer service without a committed and dedicated team. Our customers are our most important asset, without them we would not have a successful business. We value integrity and trust, reliability, results, and responsiveness.
Memory Express Store
  • MEMORY EXPRESS STORE
  • 151 Followers 
     
    4.5(185 total ratings)
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4.5185 total ratings, 47 with reviews

To rate this seller or report a problem, please use the following ways:

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Search Reviews:
 
Reviews 1-20 of 47
 
Anonymous
Ordered on 10/23/2024
Great
11/7/2024 11:26:45 AM

Delivered early. Item as described.

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Ordered on 8/25/2024
Don't buy from memory express
9/10/2024 4:44:47 PM

Tried to contact memory express to RMA a faulty motherboard, was asked for pictures which I provided than was stonewalled with auto reply emails, don't give them your time or money.

Memory Express Response:

Hi Dean, We haven’t received any photos from you. We've triple-checked all our message threads, and there’s nothing. Could you please respond to our messages and let us know when you sent the pictures you mentioned?

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Anonymous
Ordered on 4/26/2024
5/10/2024 4:27:05 PM

Shipping was fast and on time. All products arrived as advertised. Will definitely order again. Very happy.

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Ordered on 8/8/2023
keep it up
8/24/2023 6:29:21 AM

thanks for keeping up great services

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Anonymous
Ordered on 6/19/2022
Very fast shiipping
7/10/2022 11:33:44 PM

Was impressed to receive my order ahead of it's scheduled delivery day.

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Ordered on 5/28/2022
6/10/2022 9:06:37 AM

Everything arrived in perfect condition and as advertised.

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Ordered on 3/3/2022
I only trust a handful of resellers on NewEgg and Memory Express is absolutely one of them
3/10/2022 9:00:29 AM

Never an issue, always quick to ship, proactive customer support.

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Ordered on 9/6/2021
These guys are stupid and arrogant
9/22/2021 9:01:35 AM

If I could give zero star, or a minus rating, I would. I've been using Newegg for years. My shipping address has always been a PO Box since Canada Post does not deliver to my street address and they gave me a PO Box for free. When I order stuff, I always put in this PO Box number unless I know they're using a courier. This PO Box address has been my default shipping address at Newegg since day one. But when I ordered this item from this merchant, the smartasss website did not let me use a PO Box address. I was trying to put my street address in, and put POBxxx on the second address line. That was still rejected. I thought ok, they are using a courier. So I just put my street address in and assume they would use a courier, as in the cases of other retailers. But lo and behold, they used Canada Post! I emailed them and they were so arrogant saying my shipping address was put in wrongly, if the item is shipped back to the sender because they can't reach me, I would lose the shipping charge. It wasn't my fault that they did not take my PO Box address as the shipping address. My street address was not an incorrect address but they did not use a proper carrier to deliver. So I was going to file a credit card chargeback should the item not go to me. The saving grace is that I am very well known in town at the post office and I talked to the guy there. Before they returned to sender, they put it in my PO Box for me as a courtesy. I shouldn't have to do this but I just didn't want to have to spend time explaining to my card company and request a chargeback. But after this incident, I am not going to use this merchant any more. Their communications were arrogant and unhelpful. This is not the way you treat your customers.

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Ordered on 7/24/2021
Entièrement satisfaite!
8/12/2021 6:04:49 AM

Excellent service à la clientèle, produit impeccable et livraison rapide. Satisfaite en tout point!

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Ordered on 4/23/2021
ASUS Motherboard
5/8/2021 4:12:45 PM

The motherboard arrived in perfect order - awaiting to build my new system. Thanks, John

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Ordered on 4/8/2021
As expected
4/24/2021 8:00:14 AM

Ordered a graphics card that I had researched. Came on time, installed it and no issues since. All good. Devon

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Ordered on 2/24/2021
A very nice kit
3/11/2021 9:37:46 PM

This is a very nice kit, I got Micron die, witch is not bad and overclocking was really easy with the XMP profile 10/10 will buy again.

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Ordered on 2/13/2021
Quality fans at low cost
3/3/2021 11:10:39 AM

I've watched several videos where these fans were compared both in noise and cooling performance to the infamous Noctua's, but at a much lower cost. Have to make sure to get the right ones as they all look alike and come in DC, PWM, etc. Only have them installed for a few days but the build quality seems high and they are performing as promised. As noted in some reviews, there is a slight motor hum around 1000 RPM, but other than that they operate quite silently when PC isn't under load.

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Ordered on 1/19/2021
Greatd keyboard, kinda small tho
2/10/2021 7:38:30 PM

This is my first keyboard so not really sure how to tell if its good haha

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Ordered on 11/18/2020
Fast and safe delivery
12/4/2020 4:06:40 PM

Package was delivered quickly and arrived in excellent condition.

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Ordered on 9/20/2020
Segate Drive 8TB
10/1/2020 1:48:22 PM

Product as described, delivered on time , no complains,

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Anonymous
Ordered on 9/9/2020
Oops, they shipped me the wrong item
9/24/2020 9:52:05 AM

They shipped me the wrong item and did not have the item I ordered in stock. Total bummer. Return was easy as Memory Express (and Newegg) generally have excellent Customer Service.

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Ordered on 9/4/2020
Great Experience
9/21/2020 11:21:00 AM

Came on time and on budget. Thank you!

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Ordered on 8/26/2020
Not the good graphic cards
9/1/2020 7:18:53 AM

I’ve called the MSI GeForce RTX 2060 SUPER with the twin frozen 7 and rgb lights. For the same price the ship me the one who don’t have the twin frozen 7 and no rgb light. So watch out.

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Ordered on 8/10/2020
Memory Express very bad customer service, I wait for 3 days they do not have any reply
8/15/2020 3:23:37 PM

They keyboard has Opened Box and sell as "NEW". It is unbelievable and send a request of replace and refund claim. Now I wait for 3 days, Memory Express still not reply. Beware with this seller, This is not a good faith business conduct.

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