We are charging experts and innovators of mom and baby products. Please email us directly for RMA service and other inquiries. Phone may not be answered. Email: qiaomeng.zhang@rootglobal.net Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday. We offer quality products at competitive prices, providing knowledgeable and friendly customer support. We strive to bring our customer the best online shopping experience possible. We offer the best prices doesn't mean we skip on our customer service. * Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP. * ** If you are going to request an RMA, please take a picture of the product and email us. We will respond within 24h. Thank you. ** *** If your order doesn't delivery within the promised time frame (8-30 Business days for economy shipping / 5-7 Business days for standard shipping / 3-5 Business days for expedited shipping), we will refund your shipping fee or reimburse you partially if shipping is free. *** About FEEDBACK: * PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (Leaving negative feedback can't solve any problem.) * We have a professional service team here ready for you. Thank you very much for visiting our store. Best wishes to you and your family! MomcozyREAD MORE