TROPRO-US is committed to providing each customer with the best possible customer service.

Who are we?
We are a couple of friends with a shared passion for performance. We're in love with technology, jokers, cat owners, and most of all obsessed with a mission. We start small, but we want to go high. H. we want everyone to have a comfortable digital life, with no boundaries between the goals you pursue and the tools you use.

Warranty conditions
30 day money back guarantee no matter what the reason
If you return your undamaged product within 30 days of the date of purchase, no matter why, you will receive a full refund.
Conditional lifetime guarantee for quality related problems.
We believe in the quality of our products, but we value the experience that our customers have.
If one of the products you have purchased from us does not work as promised, please send us an email directly via [ ng2020@oneplusthreetech.com ]. We take care of all quality-related questions with a REPLACEMENT OR FULL REFUND.

Free customer support
If you are not sure how to use your product correctly? Contact our friendly customer service team for good support.

Warranty exclusions and restrictions
Although we value customer satisfaction, the following cases are not covered by our warranty:
1. Products purchased from unauthorized resellers
2. Purchases without a valid proof of purchase
3. Defects or damage caused by improper use, abuse, excessive heat, liquids or other external influences
4. Lost or stolen products
5. Products that have been refunded
READ MORE
TROPRO(Canada) Store
  • TROPRO(CANADA) STORE
  • 83 Followers 
     
    4.4(89 total ratings)
  • CONTACT
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67
Reviews
(89)
Return Policy
About Us

FEEDBACK

4.489 total ratings, 39 with reviews

To rate this seller or report a problem, please use the following ways:

  • Use the link provided in the order confirmation email.
  • Go to order history section located in your account settings.
Search Reviews:
 
Reviews 1-20 of 39
 
Ordered on 1/25/2025
2/21/2025 12:38:48 PM

Item as described, installed drivers from provided disc, functioned perfectly, Recommended Seller!!!!

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Ordered on 9/4/2024
Arrived with no mounting hardware
10/3/2024 8:24:25 AM

I called Newegg customer service and a very helpful rep put me in touch with the sellar to explain that part of the advertised items (the mounting suction cup bracket) was not included in the delivery of either camera. The seller responded suggesting I should reach out to Canada Post and see if I have checked my mailbox (???). Not sure why the mounting brackets would be sent in a separate parcel that managed to get lost, but I guess I'll have to return the lot.

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Ordered on 6/15/2024
Good Vendoe
7/13/2024 2:03:20 AM

I have ways he good service from Newegg

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Ordered on 6/13/2024
New Egg offers reliable products with a decent price
7/11/2024 8:57:27 PM

I definitely recommend purchasing from New Egg.

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Anonymous
Ordered on 5/2/2024
Yikes
7/5/2024 6:09:55 PM

-took almost 3 months longer to arrive than predicted -the keyboard that arrived wasn't even the colourway that I ordered. so took forever and then I didn't even get what I paid for. would not repurchase

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Ordered on 1/31/2024
2/28/2024 8:09:29 PM

Unable to program it and unable to find Any link to program it

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Ordered on 1/20/2024
2/16/2024 6:03:17 PM

Needed another usb c port on the pc. This had 2 more, plus more usb... more the merrier. No issues with shipping, and I was even able to install it in my motherboard without removing the side panel! It was the perfect size I could fit through the big hole (after removing the cover over the hole) above the pci slots. My case can display a GPU up right with a riser if you so want to. I was able to fit it through that hole, fit it in slot, screw it down, and worked as expected.

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Ordered on 4/21/2023
Does go the way you would expect
5/17/2023 8:01:34 PM

I had an issue with my purchase but I had a great response from the seller and everything was resolved to my satisfaction, I would purchase from this seller again.

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Ordered on 4/27/2023
Satisfied customer
5/11/2023 4:54:37 PM

No problems. Arrived quicker than expected.

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Ordered on 4/7/2023
nice tool set
5/4/2023 8:33:55 AM

When cleaning ones ears with small metallic scoops, such as provided in this kit, one must be really careful. At first the scope it is a bit awkward to use After my learning curve i became quite adept. This product does a decent job. Keep children away from this tool kit, there is potential for them to harm to their hearing.

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Anonymous
Ordered on 3/20/2023
Surprisingly well.
4/18/2023 12:40:14 PM

The camera need to be connect because the battery seem not hold for long time. But if you let it connect, the image is surprisingly beautiful. It's a 1080 image like they say in the description. I like my purchase.

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Ordered on 3/4/2023
Problem with recharge
4/11/2023 6:28:43 AM

I send two emails to company but any response since I buy. The charge of battery permit only one use and after I must recharge, it seems the that battery was not correct.

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Ordered on 3/7/2023
Great product
3/22/2023 4:19:24 PM

Do recommade to buy, as of myself I did repurchace a second one.

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Ordered on 1/16/2023
Great product, fast shipping
2/10/2023 6:38:12 PM

I would definitely recommend this strap for Oculus users, makes it much more comfortable for gaming and playing on the VR.

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Ordered on 1/14/2023
Worth buying again
2/10/2023 8:09:54 AM

I highly recommend this product. I bought one over a year ago and it has worked very well. In fact it was more precise than much more expensive ones I have owned and It is comfortable to use. You certainly can't beat it for the price.

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Ordered on 12/14/2022
Bad troubleshooting, and failed promise of replacement
2/9/2023 8:58:11 AM

I ordered a mouse that worked fine for about a week or so after I received it, after which it simply stopped working (first intermittently, and then completely) unless it was plugged in - which defeats the purpose of the having a wireless mouse. I contacted the seller who repeatedly suggested that I plug it in and charge it, before they agreed to send me a replacement, but it's now been over a month since then and the replacement never arrived (conveniently making me miss the 30 day window for a refund).

TROPRO(Canada) Response:

Hi, Thank you for buying our products! I checked your order and it was undeliverable due to logistics. We did send you a new mouse, but due to address problems, resulting in undeliverable, I am sorry, and I hope you can understand that we are helping you to solve the problem, rather than not to deal with.

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Ordered on 12/19/2022
1/20/2023 12:36:26 PM

The Seller was a little slow with delivery but due to the season it was to be expected. If the Documentation for the product was better instead of generic the vendor would had gotten a higher rating.

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Ordered on 11/11/2022
Seller not from Canada
12/15/2022 7:08:20 AM

Seller says from Canada but this ain't true. Listen, maybe they are from Canada but the items are shipped from Shenzhen. So the shipping times are insane and that's why I buy from local vendors, to cut down the shipping times. This seller is playing with words or is just flat out lying. Not from canada, expect a long delivery period if you buy from them. Seller saw this review and tried to again lie about the shipping details. He said it was shipped from the USA but the package is from China.... Had to change the review from 1 star to 3 stars, the fans are great, really a good product, highly recommend. But buy them from another vendor if you want them in a respectable time frame.

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Ordered on 10/6/2022
Très fiable
11/3/2022 6:29:10 AM

Bon prix

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Anonymous
Ordered on 10/2/2022
Excellent reliable seller!
10/31/2022 2:47:48 AM

I recommend this seller and product.

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