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The Mysterious Gamer is a gaming hardware firm run by gamers on a mission to shake up an industry that, in our view, needs innovation. We're committed to assisting serious and enthusiast gamers in creating the ‘gaming station' of their dreams at a fair price, using high-quality equipment.
OUR STORY
In 2018, a hardcore PC gamer became concerned about a major issue. He discovered that his favorite pastime was being controlled by a small number of powerful gaming hardware manufacturers, who exploited customers through extreme markups. The best gaming equipment available was outrageously expensive, and there was no way to know which one was best. With a genuine passion for entrepreneurship and gaming, he determined that it was feasible to remedy this problem. He could produce better gaming equipment and sell them at reasonable prices, thanks to the support of a community of fellow avid gamers, as well as a small investment. The Mysterious Gamer was formed.
We've been striving to redefine possibilities in the PC gaming world since the day we launched our first mousepad. We're a group of gamers who've been around for years, and we developed a line of professional-grade high-quality equipment that was previously out of reach for most players, we provide it at rates that are always fair.
EXCELLENT PRODUCTS FOR THE IDEAL GAMING STATION
We believe that buying gaming gear shouldn't be complicated. With a focus on form, function, and aesthetics, we painstakingly perfect each product we sell so our customers can be confident that every purchase is the right one. We feel that buying gaming equipment shouldn't be difficult. We meticulously develop each item we sell, paying close attention to form, function, and style in order to provide our consumers with assurance that every purchase is the best one possible.
We can keep our goods at the forefront of innovation without having to give customers a staggering number of alternatives by adopting a continuous improvement mindset.
WAY OF LIFE GAMING ESTABLISHMENT
For some people, gaming is just a pastime, while for others, it's a lifestyle. We've yet to accept any outside funding or spend a lot of money on marketing. We've thrived thanks to the support of a passionate fan base and perfection-conscious professionals who respect our devotion to quality.
Whether you're a casual gamer or an e-sports competitor, we want to make sure that gamers worldwide can play at their best. With so many individuals now a part of The Mysterious Gamer group, we're well on our way to success.
The Mysterious Gamer is based in New York, NY, USA.READ MORE
OUR STORY
In 2018, a hardcore PC gamer became concerned about a major issue. He discovered that his favorite pastime was being controlled by a small number of powerful gaming hardware manufacturers, who exploited customers through extreme markups. The best gaming equipment available was outrageously expensive, and there was no way to know which one was best. With a genuine passion for entrepreneurship and gaming, he determined that it was feasible to remedy this problem. He could produce better gaming equipment and sell them at reasonable prices, thanks to the support of a community of fellow avid gamers, as well as a small investment. The Mysterious Gamer was formed.
We've been striving to redefine possibilities in the PC gaming world since the day we launched our first mousepad. We're a group of gamers who've been around for years, and we developed a line of professional-grade high-quality equipment that was previously out of reach for most players, we provide it at rates that are always fair.
EXCELLENT PRODUCTS FOR THE IDEAL GAMING STATION
We believe that buying gaming gear shouldn't be complicated. With a focus on form, function, and aesthetics, we painstakingly perfect each product we sell so our customers can be confident that every purchase is the right one. We feel that buying gaming equipment shouldn't be difficult. We meticulously develop each item we sell, paying close attention to form, function, and style in order to provide our consumers with assurance that every purchase is the best one possible.
We can keep our goods at the forefront of innovation without having to give customers a staggering number of alternatives by adopting a continuous improvement mindset.
WAY OF LIFE GAMING ESTABLISHMENT
For some people, gaming is just a pastime, while for others, it's a lifestyle. We've yet to accept any outside funding or spend a lot of money on marketing. We've thrived thanks to the support of a passionate fan base and perfection-conscious professionals who respect our devotion to quality.
Whether you're a casual gamer or an e-sports competitor, we want to make sure that gamers worldwide can play at their best. With so many individuals now a part of The Mysterious Gamer group, we're well on our way to success.
The Mysterious Gamer is based in New York, NY, USA.READ MORE
- THE MYSTERIOUS GAMER STORE
All Products
Return Policy
About Us
RETURN POLICY
The Mysterious Gamer Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from The Mysterious Gamer
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by The Mysterious Gamer
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, The Mysterious Gamer will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by The Mysterious Gamer.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. The Mysterious Gamer will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days