Tifan Technologies Inc Store

Tifan Technologies Inc Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Tifan Technologies Inc
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Tifan Technologies Inc
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Tifan Technologies Inc will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Tifan Technologies Inc.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Tifan Technologies Inc will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Additional Seller Return Policy
Return and Refund Policy for Tifan.ca
Effective Date: 10/07/2024

Thank you for shopping at Tifan.ca. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product. After the 14-day period, you will no longer be eligible and won't be able to receive a refund or exchange.

Kindly be aware that this policy does not extend to open box items. All open box items are considered final sale and are not included in this policy.

1. Conditions for Returns
To be eligible for a return, please ensure that:

The product was received within the last 15 days.
The product is in its original packaging.
All items originally included, such as internal boxes and plastic bags, are present.
The original packaging is in good condition, clean, and free from tears or wrinkles.
The product is unused, unscratched, and undamaged.
You have the receipt or proof of purchase.
2. Non-returnable Items
We do not accept returns of the following items:

Gift cards
Downloadable software products
3. Initiating a Return
To initiate a return, please contact us:

By email: support@tifan.ca
Please provide your order number, name, and the reason for your return. We will provide you with instructions on how and where to send the returned product.

4. Shipping Returns
The package should be dropped off with the carrier within 15 days of the product delivery date.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you decided to ship the package by your self, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Refunds
Once we receive your item, our team will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
All conditions mentioned in paragraph 1 ( Conditions for Returns) must be met in order to be eligible for a full refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
6. Exchanges
To request an exchange for the same item, please email us at support@tifan.ca.

The device you wish to exchange must arrive in a broken or non-functional condition that is not due to improper use.

It must be shipped back to us, and meet all the conditions outlined in the first paragraph (Conditions for Returns).

Please be aware that exchanges are subject to product availability.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:

By email: support@tifan.ca
By visiting this page on our website: https://www.tifan.ca/contactus

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.