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I have been using these printers in my restaurant for 5 years. I have both used and new ones, and they have proven themselves to be the most reliable printers I have ever used. The only problem I have had was with one I bought used, which appears to have been dropped at some point. It still functions just fine, except that it prints every line in half black, half red, because something in the print head is bent. If you treat these printers right, they will function flawlessly for years. The first one I bought used when I first opened my restaurant has been problem free for 5 years now, and who knows how long before that. To me these are the benchmark for kitchen printers.