very disappointed !!!! -first no tracking information just label created ??? -after 5 days - i receive this message from seller : Due to the increase in logistics costs, can you add $27 for shipping? (Paypal account: ***Email Address is Removed*** ) or we will cancel the order for you. -ok ok starting badly - i pay the cost and i receive this message : Hello friend In order to express our apologies, we have already shipped the goods for you. If you have any questions, please contact us in time. Have a nice day. - finally after 7-10 days i receive the item - work fine but i dont have a small bracket low profile installation in the box ... and in the picture on the newegg website you can see it....??? i wrote again: Hi friend i receive my card rx550 yesterday it work fine thx but i dont have low profile bracket on the box ? Can u send me because i need low profile bracket i receive this : We are very sorry for the inconvenience caused to you. We have checked your order, the order does not include the bracket. Please check carefully and have a nice day, I understand newegg to want to offer a wide range of products but from now on I will rather do my purchases on other website A where I can very easily return a product which is not complete or not as described .... a low profile bracket at $ 2, I will have to take out the drill to modify the bracket it's ridiculous....