Grade-B Cosmetic Condition. These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on Grade B products will typically be lower than Grade A products