FAQ:
Q: Why the doorbell cant turn on with the batteries
A: You need to take off the sticker on the batteries and it will work.
Q: If wifi signal is too weak near the door, How can I solve the signal problem
A: You shall order with the wifi extenter, It will hope you extend the wifi signal distance.
Q: What power it support, AC power or DC power
A: It support 18-24V AC power.
Q: I order with battery, why I can't turn on the camera
A: All battery sent with a Insulating film, you shall move out it before you use.
Q: Why my new battery work short time
A: For
airline require: all rechargable battery must keep 0-60% power, if not, parcels can't be shipped by air post. So some battery is empty or less power. please charge battery full at the first time you use.
Q: Is the night mode on auto at night
A: Yes, It build in Photosensitive chip, Night mode will on auto at night.
Q: My house is a villa, I don't want the camera doorbell call me always. How can I do
A: In the setting, you can Turn off the PIR detection. Then it will not call you if no body click the doorbell button.
Q: Sometimes, the camera will disconnection in my phone, how can I do
A: Transfer wifi connect to 4G, or transfer 4G to wifi. and then restart the XSH app. If problem can't be solve, then restart the doorbell.
Q: Is every doorbell check before shipping
A: Yes, Before we sent, all doorbell tested wifi connect, chime connect, video quality, sounds quality, Night mode, motion detection.... etc.
Q: Is the doorbell support
Intercom
A: Yes, it support 2CH Intercom. No matter where are you, people near the door can speak with you if your phone has wifi or 4G signal.
Q: Is the doorbell support 5GHz wifi or only 2.4G.
A: It support only 2.4G.
Q: Is one Doorbell support 2 or more chime
A: Yes, One Doorbell support connect multi chime.
Q: If the battery power run out, How can I do
A: you can use the charger with micro USB 5V power.