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What if the cartridge is not compatible with the printer?
Try removing the cartridge and reinstalling it 1-3 times. You can also clean the nozzle and chip with the included cleaning cloth, then reinstall the cartridge.
What should I do if the ink cartridge leaks?
Ink cartridges may leak if crushed or bumped during shipping. Don't worry - just log into your account, click "Your Account" then "Your Orders," find the order, and find us.
What is the shelf life of these ink cartridges?
24 months.
Why doesn't the cartridge print as many pages as expected?
Print yield depends on text density, image size, and temperature. If left unused for long periods, ink capacity will decrease.
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